Effective Date: September 26, 2026

At www.ubibathroom.com, we are fully dedicated to delivering high-quality kitchen and bathroom storage shelves that help you organize your home space smoothly, and this policy lays out clear, transparent rules for all return and refund processes for every order placed on our platform. The core non-negotiable rule of our policy is that ‌no standalone “refund only” requests are permitted under any circumstances‌. All full or partial refund applications can only be processed after the eligible product is successfully returned to our designated warehouse and passes our official quality inspection. This rule is set to ensure fair treatment for all our customers, maintain stable pricing for our trusted storage shelf products, and prevent fraudulent order abuse that would disrupt the reliable shopping experience of every user.

1. Eligibility for Returns

To qualify for our return process, your request must meet all the following criteria within 30 calendar days from the date you sign for the delivered package:

• The returned shelf product must be completely unused, unassembled, kept in its original undamaged packaging, and free of any stains, scratches, or man-made damage caused by improper installation or misuse
• You must provide the original order confirmation number, valid purchase receipt or order related email record to verify your purchase identity
• The product cannot be marked as final-sale, clearance exclusive, or custom size tailored product that is specially produced according to your personal unique requirements
• As stated in our public FAQ, unused items that do not fit your expected space size meet all basic eligibility requirements for return application. We strictly reject all refund only requests where customers claim they cannot return the product due to “no need for it” or “change of mind” without returning the physical product to our side.

2. Strict Prohibition on Refund-Only Requests

We make it explicitly clear that 100% of refund only requests with no product return are not accepted, no matter what the claimed reason is. Even if you state that you have already assembled the shelf but no longer want to keep it, you still need to fully disassemble it, pack it back properly, and send it back to our warehouse to proceed with the refund process. We will never process any full or partial refund for orders where the buyer claims to have discarded, donated, kept and used the product while asking for a direct monetary refund without any product return. If you refuse to return the eligible product for no valid reason, your refund application will be rejected permanently. This policy also applies to partial refund demands: you cannot keep any part of the shelf set (such as a separate shelf tier, mounting accessories or installation kits) while asking for a partial refund for the corresponding missing value, all related parts and components must be returned completely.

3. Return Process Step-by-Step

1. Submit your return application: Send an email to our dedicated after-sales team at boltz@ubibathroom.com with your order number, clear photos of the unopened or intact unused product, and brief description of your return reason. Our team will review your application and send you a formal approved return authorization within 3 working days
2. Send back the package: After you get the official return authorization number, carefully pack all the product parts, accessories and original manual back into the original package, then ship the parcel to our official warehouse address: 65 Ubi Road 1, #01-89 Oxley Bizhub, Singapore 408729. You can contact our team at +65 98968585 if you need help confirming the correct delivery address or asking for return shipping guideline
3. Warehouse inspection and processing: Our professional inspection team will check the returned product within 5 working days after we receive your parcel. If the product passes inspection and meets all return eligibility rules, we will initiate your corresponding refund to your original payment method within 7 working days. If the product fails inspection due to man-made damage, stains or missing parts, we will send you a detailed notification and return the product back to you at our side, and no refund will be issued in this scenario.

4. Shipping Fee Rules

For return requests due to personal reasons such as wrong size selection or changed mind, the customer is responsible for covering all the return shipping fees. For returns caused by our confirmed product quality defects, shipping damage during transit, or we sent you the wrong product model, we will fully cover your return shipping cost and arrange for a pre-paid shipping label for you to send back the parcel. We do not offer any “free product with full refund” arrangement, under no circumstance can you keep the product we shipped while receiving a full refund, which falls into the prohibited refund only category.

5. Damaged or Mis-Shipped Orders

If you find your delivered product has manufacturing defects, or we have shipped the wrong shelf model that does not match your order, you can contact us within 7 calendar days from the delivery date. After our team verifies the situation, you can choose to return the original item for a full refund after we receive the returned parcel, or you can opt to exchange it for the correct new product at no extra cost. We will never offer a direct refund for damaged or mis-shipped products if you choose to keep the original item you received.

6. Contact Information

If you have any questions about our Refund and Returns Policy, or need to submit a return application, please reach out to our after-sales support team through the following channels:

• Email: boltz@ubibathroom.com
• Phone: +65 98968585
• Physical Address: 65 Ubi Road 1, #01-89 Oxley Bizhub, Singapore 408729

Our working hours are 9:00 AM to 6:00 PM from Monday to Friday (Singapore Standard Time), and we will respond to all your policy related inquiries within 2 working days. This policy applies to all orders placed on www.ubibathroom.com from the effective date September 26, 2026, and we reserve the right to adjust related terms with prior public notification posted on our official website.