Effective Date: September 26, 2026

At www.ubibathroom.com, we specialize in delivering premium kitchen and bathroom home storage shelf solutions to help 65k+ trusted clients refresh and organize their home spaces easily. This Shipping Policy outlines all clear, transparent terms for order processing, delivery timelines, shipping coverage, and related shipping arrangements for every purchase you make on our platform. We commit to making every step of your order’s journey from our Singapore warehouse to your doorstep predictable, reliable, and fully aligned with the high quality standard of our best-selling, fan-favorite shelf products.

1. Order Processing Timeline

All orders placed on our official website will enter our processing queue immediately after your payment is fully verified and confirmed. Our dedicated warehouse team will inspect your ordered shelf products to check for intact packaging, complete accessories including all non-drill mounting parts and simple step-by-step installation guide, then conduct a final quality check to make sure every unit meets our 4.85/5.0 average customer rating standard. Standard order processing will be completed within 1 to 2 working days from the payment confirmation date, excluding weekends and official Singapore public holidays. You will receive an automated order confirmation email at boltz@ubibathroom.com associated address right after you place the order, and a separate dispatch notification once your parcel is handed over to our partnered courier teams.

2. Shipping Coverage Areas

We currently provide shipping services across the entire nation of Singapore, covering all residential and commercial addresses, including private apartments, HDB blocks, industrial units, and business zones. For customers located in central Singapore areas, we offer priority dispatch arrangements to shorten your waiting time for our space-saving storage shelves. For regional international orders from neighboring Southeast Asian markets, we are gradually expanding our supported shipping coverage, and you can contact our support team at +65 98968585 to confirm current availability for your specific delivery location.

3. Estimated Delivery Timelines

For all domestic orders within Singapore, we cooperate with fully vetted local courier partners to ensure fast and safe delivery:

• Standard shipping service: 2 to 4 working days after order dispatch, the most cost-effective option for all regular shelf orders
• Express shipping service: 1 to 2 working days after order dispatch, available at a small extra fee for customers who need their storage shelves urgently
  Please note that estimated delivery timelines are reference values only. Minor delays may occur occasionally due to unexpected extreme weather conditions, local public transport adjustments, or peak order periods during big promotional events, and our team will send you real-time update notifications via email if any delay happens to your parcel.

4. Shipping Fee Rules

We offer free standard shipping for all domestic Singapore orders with a total value above SGD 60. For orders under SGD 60, a flat standard shipping fee of SGD 4.99 will be applied at checkout. If you select the express shipping option, a fixed express shipping fee of SGD 9.99 will be charged regardless of your order total. We clearly display all applicable shipping fees before you confirm your order payment, with no hidden charges added to your final bill. For customers who apply for return after confirming their delivered item does not fit their home space size, the return shipping fee rules will follow our official Refund and Returns Policy, while the original outbound shipping fee you paid for initial delivery is non-refundable under normal circumstances.

5. Parcel Tracking and Delivery Issues

Once your order is dispatched from our warehouse located at 65 Ubi Road 1, #01-89 Oxley Bizhub, Singapore 408729, you will receive a dedicated tracking number via your registered email address. You can use this tracking number on our courier partner’s official website to monitor the real-time location and delivery status of your parcel at any time. If no one is available to sign for the parcel at your designated address during the first delivery attempt, our courier will leave a delivery notice with re-dispatch instructions, and arrange a second free delivery attempt for you within 3 working days. If your parcel shows marked as delivered but you have not received it, please contact our support team immediately within 3 working days, we will launch an official investigation with our courier partner and provide you with a proper solution including free re-shipment of your ordered shelves if the parcel is confirmed lost.

6. Damaged Parcel Handling

When you sign for your delivered parcel, we strongly recommend that you inspect the outer packaging for obvious damage before confirming receipt. If you find that the shelf product inside is broken due to rough handling during transit, please take clear photos of the damaged packaging and damaged product, then send the materials to our after-sales team within 7 calendar days from the delivery date. Our team will verify your case within 2 working days, and arrange a free replacement shipment for you as soon as possible, no extra shipping cost will be charged to you.

7. Contact Information

If you have any questions about our Shipping Policy, need to check your order shipping status, or request special delivery arrangement for your storage shelf order, you can reach our support team through the following official channels:

• Official Email: boltz@ubibathroom.com
• Contact Phone: +65 98968585
• Physical Mailing Address: 65 Ubi Road 1, #01-89 Oxley Bizhub, Singapore 408729

Our customer service team is available from 9AM to 6PM Singapore Standard Time every working day, and we will reply to all your shipping related inquiries within 2 working days. This Shipping Policy applies to all new orders placed on www.ubibathroom.com from the effective date September 26, 2026, and we will post public notification on our website 14 days in advance if any policy adjustments are made in the future.