Effective Date: September 26, 2026

1. Introduction and Agreement Overview

Welcome to www.ubibathroom.com, the official e-commerce platform dedicated to offering premium kitchen and bathroom home storage shelving solutions to customers across Singapore and beyond. This Terms of Service document forms a legally binding agreement between you, the registered or guest user of this website, and the operating entity of ubibathroom.com that manages all platform operations, order fulfillment, customer support and after-sales services.

By accessing, browsing, registering an account, placing an order, or using any feature of this website, you confirm that you are at least 18 years of age (or the age of majority in your local jurisdiction) and possess full legal capacity to enter into this binding agreement. You also acknowledge that you have read, fully understood, and agreed to every term, condition, policy and disclaimer laid out in this document, as well as all supplementary platform policies including our Privacy Policy, Shipping Policy, and Refund and Returns Policy that are publicly posted on this website. If you do not agree to any part of this Terms of Service, you must cease all usage of this platform immediately and are not authorized to make any purchases or use any service offered through our site.

All content, product listings, design elements, text descriptions, graphic assets, logos, software codes, and user interaction features published on www.ubibathroom.com are the exclusive intellectual property of ubibathroom.com. No individual or entity is permitted to copy, reproduce, distribute, modify, publicly display, or use any of our intellectual property assets for commercial purposes without our prior written explicit approval.

2. Platform User Eligibility and Account Rules

Our platform is open to all individual customers, household buyers, and small business users who are legally permitted to purchase home storage products under applicable local regulations. When you choose to create a registered user account on our website, you agree to provide accurate, complete, and up-to-date personal information including your full legal name, valid contact phone number, functional email address, and correct delivery address for order processing purposes.

You are fully responsible for safeguarding your account login credentials, and all activities that occur under your account are considered to be authorized by you. If you discover any unauthorized access to your account, you must notify us immediately via our official contact channels to prevent any fraudulent order activities. Our team reserves the right to suspend or permanently terminate any user account that we identify to have provided false information, engaged in malicious order abuse, or violated any stated terms in this agreement, without prior advance notification in serious circumstances that may harm the security of our platform or other users.

Guests who do not create a registered account are also fully covered by the terms of this agreement when they place orders directly through our guest checkout system, and they are required to provide accurate and complete order information to ensure smooth order delivery. We do not knowingly collect personal information from any individual under the age of 14, and all users under this age are strictly prohibited from placing orders or submitting personal data on our platform without valid parental legal supervision.

3. Product Information and Ordering Rules

All product listings on www.ubibathroom.com describe our full collection of home storage shelves, including our best-selling fan-favorite kitchen and bathroom racks trusted by over 65,000 local clients. We make every reasonable effort to present product details as accurately as possible: all displayed product photos, material descriptions, size specifications, and performance features are real and aligned with the actual physical products. Per the FAQ content publicly posted on our site, our shelf products are confirmed to be waterproof and rust-resistant for long-term damp bathroom use, feature a sturdy structure that holds full spice jars securely, come with all required installation parts and a simple guide with no extra tools needed, use non-drill design that leaves no wall residue or marks after removal, and each tier is tested to safely support up to 20kg of weight.

However, slight visual differences may exist between the displayed product color on your device screen and the physical product due to variations in individual screen resolution, display brightness, and color calibration settings, and these minor variations are not considered a breach of product description accuracy. When you submit an order on our platform, you confirm that you have carefully reviewed all product specifications, sizes, and feature details, and fully verified that the selected product matches your actual usage requirements. Once your order is submitted and your payment is successfully processed, a legally binding purchase contract is formed between you and our operating entity.

We reserve the right to reject any order after our internal review if we identify abnormal order patterns, fraudulent payment activity, incorrect or invalid product inventory information, or situations where the ordered product is confirmed to be out of stock for a sustained period that prevents normal delivery. If we need to cancel a confirmed valid order on our side, we will notify you at least 3 working days in advance, and process a full 100% refund back to your original payment method without imposing any cancellation fees on you.

4. Payment and Pricing Terms

All product prices displayed on www.ubibathroom.com are denominated in Singapore Dollars (SGD) unless explicitly stated otherwise. All prices are inclusive of prevailing local Goods and Services Tax (GST) as per Singapore regulatory requirements, and do not include applicable shipping fees, which are clearly displayed to you during the final checkout process before you confirm your payment. We implement secure industry-standard SSL encrypted payment processing for all checkout transactions, to fully protect your payment information from unauthorized access during data transmission.

We reserve the right to adjust product prices or launch promotional discount activities at any time at our sole discretion, and these price adjustments will take effect immediately once they are publicly posted on the corresponding product listing page. The price of the product you have already successfully paid for will not be changed retroactively, and no additional price difference refund or supplementary charge will be applied to completed orders. You are fully responsible for completing all payment obligations corresponding to the products and services you purchase on our platform, and any payment disputes caused by unauthorized use of your payment methods must be resolved between you and your payment service provider.

5. Order Fulfillment and Shipping Terms

The full details of our order processing, dispatch timeline, delivery coverage, shipping fee rules, and parcel tracking arrangements are clearly specified in our independently published Shipping Policy. All orders placed successfully will enter our 1 to 2 working day standard processing queue after payment verification, where our staff conduct complete product quality checks and confirm all shelf accessories are included before dispatching parcels from our official warehouse located at 65 Ubi Road 1, #01-89 Oxley Bizhub, Singapore 408729.

Our standard domestic shipping service across Singapore delivers parcels within 2 to 4 working days after dispatch, while the optional express shipping service delivers within 1 to 2 working days. You will receive a dedicated parcel tracking number via your registered email once the order is dispatched, and you can monitor real-time delivery status at any time. We are not liable for unexpected delivery delays caused by force majeure events including extreme natural weather disasters, official government regulatory actions, courier service suspension, or public health emergency situations that are beyond our reasonable control, but our team will notify you of any such delays as soon as possible and assist you with corresponding subsequent arrangement solutions.

6. Return and Refund Terms

All return and refund related activities on our platform are governed strictly by our independently published Refund and Returns Policy, which explicitly establishes that no standalone “refund only” request is permitted under any circumstances. All full or partial refund applications can only be processed after the eligible product is successfully returned to our designated warehouse and passes our official quality inspection. Per our public FAQ rules, unused products that do not fit your intended space qualify for our easy return service.

Return requests must be submitted within 30 calendar days from the date you sign for the delivered parcel, and all returned products must remain completely unused, unassembled, stored in original undamaged packaging, and free of man-made damage, stains, or missing parts and accessories. We will process your eligible refund to your original payment method within 7 working days after the returned product passes our on-site warehouse inspection. We never process any refund requests where the user keeps the product while asking for a direct monetary refund, and we reserve the right to reject such non-compliant requests permanently.

7. User Conduct and Prohibited Activities

When you use our website and related services, you agree that you will not engage in any of the following prohibited activities:

• Post, transmit, or distribute any illegal, harmful, defamatory, obscene, or other inappropriate content on our platform review sections, customer service message boxes, or other public interaction areas
• Hack our website system, steal other user’s personal data, plant malicious viruses, or carry out other technical attacks that disrupt the normal operation of our platform
• Submit false, fake, or malicious orders with the intention to disrupt our normal inventory arrangement, occupy our logistics resources, or abuse our promotional discount rules
• Reproduce, copy, resell, or distribute our shelf products for large-scale commercial resale purposes without obtaining our formal authorized distributor qualification in advance
• Impersonate other individuals or entities when using our services, or falsify your personal identity information and order information
• Use automated programs including web scrapers, crawlers, or data mining tools to collect large volumes of data on our website without our prior written permission

If we confirm that you have engaged in any of the above prohibited activities, we reserve the right to immediately restrict your access to our website, suspend or permanently ban your user account, cancel all unshipped orders under your name, and reserve the right to pursue corresponding legal liabilities and claim for economic losses caused by your improper behavior.

8. Intellectual Property and User-Generated Content

All text product descriptions, original shelf design solutions, graphic assets, brand logos, website interface design, video installation tutorials, and all other original content published on www.ubibathroom.com are protected by Singapore copyright law and international intellectual property treaty provisions. Without our prior written consent, no third party is permitted to extract, copy, republish, or use any of these original contents for any commercial or non-commercial purposes.

When you submit product reviews, usage photos, or other user-generated content to our public review section, you automatically grant us a permanent, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, display, and distribute this content on our website and our official social media platforms for the purpose of showing real user feedback to other potential customers. All user reviews published on our platform follow strict anti-fraud review rules, and our team will not arbitrarily modify or delete real legitimate user feedback without valid reasons such as the content containing illegal or inappropriate information. Our platform maintains a 4.85/5.0 average customer rating based on tens of thousands of verified real client reviews.

9. Limited Liability and Disclaimers

To the maximum extent permitted by applicable Singapore laws, ubibathroom.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchased products, including but not limited to economic income loss, usage loss, data loss, or other indirect losses caused by non-intentional product defects that are within the normal quality tolerance range. The total maximum aggregate liability amount for any claim related to our platform services and products shall not exceed the actual total amount you have paid for the specific order that triggers the corresponding claim.

Our platform provides the website services “as is” and “as available” basis, and we do not guarantee that the website operation will be 100% uninterrupted, error-free, or completely free from unauthorized intrusions. We will perform regular system maintenance to maximize website service stability, but temporary service downtime may occasionally occur for maintenance, system upgrade, or emergency repair purposes. We are not responsible for any business loss or other losses caused by temporary website service interruptions that are within reasonable operational scope.

10. Policy Adjustment and Modification

We reserve the full right to update, modify, or adjust the terms of this Terms of Service in accordance with the requirements of new regulatory provisions, business operation development needs, or user feedback suggestions. When we make significant substantive changes to this document, we will prominently post the revised version on the homepage of www.ubibathroom.com at least 14 days in advance, update the effective date mark at the top of the document, and send notification emails to all registered user accounts to inform you of the key adjustment content.

Your continued use of our website, browse our product listings, or submit new orders after the specified effective date of the revised terms will be regarded as your full acceptance of all modified new terms. If you do not agree with the revised new terms, you have the right to stop using our platform services permanently, and you will not be bound by the new terms for orders that have been completed before the adjustment effective date.

11. Governing Law and Dispute Resolution

This Terms of Service agreement is governed, interpreted, and enforced in strict accordance with the laws of the Republic of Singapore. Any dispute, controversy, or claim arising from or related to your use of our website services, product purchases, or this agreement itself, shall first be resolved through friendly and equal negotiation between you and our official support team. We will make every effort to reach a mutually acceptable solution within 10 working days from the date you submit the dispute notification.

If the related dispute cannot be resolved amicably through negotiation, both parties agree that the non-exclusive jurisdiction of the courts of Singapore shall apply for subsequent dispute resolution procedures. Any formal legal proceedings related to our platform services shall be conducted within the jurisdiction scope of Singapore local courts.

12. Contact Information

If you have any questions, suggestions, or compliance-related inquiries about this Terms of Service document, you can contact our official operations team through the following authorized contact channels:

• Official Contact Email: boltz@ubibathroom.com
• Physical Business Address: 65 Ubi Road 1, #01-89 Oxley Bizhub, Singapore 408729
• Official Contact Phone Number: +65 98968585

Our customer service and operations team is available to respond to all your inquiries between 9:00 AM and 6:00 PM Singapore Standard Time on working days, and we will send you a formal reply within 3 working days for all Terms of Service related submissions.

This Terms of Service takes full legal effect from September 26, 2026, and all user activities occurring on or after this date are bound by the full terms stipulated in this document.