Last Updated: September 26, 2026

1. Introduction

Your trust is our top priority. At ubibathroom.com, operated by our team based in Singapore, we fully recognize the critical importance of your personal data and are committed to protecting it in strict compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore, alongside applicable global data protection regulations for cross-border e-commerce operations. This Privacy Policy clearly outlines how we collect, use, store, share and safeguard your personal information when you browse, shop and interact with our website dedicated to bathroom and kitchen home storage shelving solutions. By accessing and using www.ubibathroom.com, you acknowledge that you have read, understood and agreed to all terms set out in this document. If you do not agree with any part of this policy, please refrain from using our platform and related services.

This policy applies to all information collected through our website, associated mobile-optimized versions of our platform, and all related services including order processing, customer support, marketing communications and after-sales services. It does not apply to third-party websites that link to or from our platform, each of which operates under its own independent privacy rules that we encourage you to review before sharing any personal data on those external sites.

2. Personal Information We Collect

We only collect personal information that is necessary to deliver our complete e-commerce services to you, and strictly avoid over-collecting any data that has no direct connection to your shopping experience on our site. The categories of information we may gather are listed below:

Information You Voluntarily Provide to Us

When you create an account, place an order, submit a customer support ticket, sign up for our newsletter or participate in our promotional activities, you actively provide us with specific personal details. These include your full name, contact phone number, valid delivery address, email address, billing information associated with your payment method, and any additional preferences or notes you share with our team such as special delivery instructions or custom shelving size requirements. You reserve the right to choose not to share certain non-necessary information, but please note that withholding information critical to order fulfillment may prevent us from processing your purchase smoothly or providing you with full access to our personalized service features.

Automatically Collected Technical Information

Like most reputable e-commerce platforms, we automatically receive and record non-sensitive technical data every time you interact with our website. This information includes your device’s unique identifier, IP address, browser type and version, operating system details, the timestamp of your visit, pages you viewed on our site, search queries you entered related to our storage shelves, click-through paths, and the length of time you stayed on specific product pages. To collect this data efficiently, we use industry-standard cookies that help us recognize your return visits, save your preferred language and regional settings, keep items in your shopping cart intact across sessions, and analyze overall user traffic patterns to optimize our website’s performance. You can adjust your browser settings to refuse cookies at any time, but doing so may cause some core functions of our site such as persistent cart storage to work improperly.

Mobile and Device Related Information

When you access our website via a smartphone, tablet or other portable smart devices, we may collect additional limited information related to your hardware model, operating system version, unique device tags, and approximate geolocation data (only if you explicitly grant us permission) that helps us verify the nearest delivery hub to accelerate your order dispatch. This location data is never stored permanently on our servers and is deleted immediately once we confirm the most efficient delivery route for your order.

3. How We Use Your Personal Information

Every piece of personal data we collect is used for clear, explicitly stated purposes that are directly tied to improving your shopping experience on ubibathroom.com. We will never repurpose your data for any activity that is not disclosed in this policy without seeking your separate explicit consent:

• To process, confirm, track and fulfill your orders for our bathroom and kitchen storage shelves, including arranging product dispatch, coordinating with our logistics partners, and sending you real-time order status updates via email or SMS
• To verify your account identity, secure your login sessions, and assist you with account recovery procedures if you forget your login credentials
• To respond to your customer service inquiries, resolve post-sales issues related to product quality, installation guidance or return requests, and provide timely technical support for any problems you encounter when using our platform
• To send you non-obligatory marketing communications including new product launch announcements, exclusive discount offers, and shelf maintenance tips that match your previously expressed product preferences. You can unsubscribe from all marketing emails at any time with one click, no additional complicated procedures required
• To conduct anonymized data analysis to identify overall user preferences, optimize our product catalog display layout, upgrade website loading speed, and develop new practical storage solutions that better fit the needs of our customers
• To prevent fraudulent transactions, unauthorized account access, malicious order abuse and other illegal activities, which helps us protect the security of all our registered users and maintain a fair, reliable e-commerce environment for everyone
• To comply with all legal obligations, regulatory requirements, valid court orders or official requests issued by authorized government authorities in Singapore and other jurisdictions where our products are delivered.

4. Information Sharing and Disclosure

Your personal information is one of our most valuable operational assets, and we will never sell, rent or lease your identifiable personal data to any unrelated third parties for commercial profit. We only share your necessary information under the following strictly limited circumstances, and all third parties we cooperate with are required to follow data protection rules that meet or exceed the standards set by Singapore’s PDPA:

• ‌Authorized Third-Party Service Providers‌: We work with carefully vetted professional service providers to perform core operational functions on our behalf. These partners include payment processing institutions that handle your checkout transactions, logistics and courier companies responsible for delivering your ordered shelves to your designated address, cloud service vendors that host our website servers, email service platforms that send our order notifications, and data analytics teams that process fully anonymized user behavior reports. Each of these service providers can only access the minimal amount of personal information that is strictly necessary to complete their assigned tasks, and they are bound by strict confidentiality agreements that prohibit them from using your data for any of their own independent commercial purposes.
• ‌Legal and Protection Related Disclosure‌: We may disclose your personal information if we determine in good faith that such disclosure is required to comply with applicable laws, regulatory mandates, legal proceedings or government investigation requests. We may also share your data to enforce our website terms of service, protect the security, property and legitimate rights of ubibathroom.com, our registered users, our staff members or the general public, and take measures to reduce credit risk and prevent fraudulent activities.
• ‌Disclosure With Your Explicit Consent‌: In all scenarios not covered by the above two cases, we will notify you in advance before sharing any of your personal identifiable information with a third party, and you will have the full opportunity to choose to opt out of such data sharing arrangements completely.

5. Data Security and Storage

We implement industry-leading technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, destruction or accidental loss. All sensitive information that you submit to our website including payment details, delivery addresses and contact information is encrypted during transmission through Secure Sockets Layer (SSL) software, creating a secure encrypted tunnel between your browser and our servers to prevent data interception during transit.

Our internal data access system follows strict permission tier rules: only a very limited number of authorized employees who need to process your data to complete their work tasks can access your personal information, and all access activities are logged and audited 24/7. We conduct regular security vulnerability scans, system upgrades and staff data protection training to eliminate potential safety risks in advance. All our data storage servers are located in certified secure data centers in Singapore that meet local data localization requirements set out in relevant e-commerce regulations, ensuring your data is fully protected under the strict oversight of Singapore’s Personal Data Protection Commission (PDPC).

We will retain your personal information only for the period necessary to fulfill the purposes stated in this policy, unless a longer retention period is required by applicable laws. For registered user accounts, we keep your core personal data for the full duration your account remains active, plus 3 years after you submit a complete account deletion request to resolve any lingering post-sales disputes, tax records or compliance audit requirements. Once the required retention period expires, your personal data will be permanently and irreversibly anonymized or securely destroyed.

6. Your Rights Over Your Personal Information

Under Singapore’s PDPA and applicable global data protection rules, you hold full, legally guaranteed rights over the personal information you share with us. You can exercise any of the following rights at any time free of charge by contacting our team via the methods listed in the “Contact Us” section of this policy:

• ‌Right of Access‌: You can submit a request to obtain a copy of all the personal identifiable data we hold related to you, along with a clear explanation of how we have used that data since you first interacted with our platform
• ‌Right of Correction‌: If you find that any of your personal information stored on our system is inaccurate, incomplete or outdated, you can ask us to update and correct that information immediately
• ‌Right of Deletion‌: You can request us to erase all or part of your personal data from our servers, under conditions where the data is no longer necessary for the original purpose it was collected for, or you withdraw your previous consent for data processing. We will process your deletion request within 30 working days, subject to exceptions where we are legally required to retain specific data for compliance reasons
• ‌Right to Withdraw Consent‌: You can withdraw your previous consent for us to process your non-necessary personal information at any time. For example, you can opt out of receiving all our marketing communications in one simple step. Please note that withdrawing consent will not affect the legality of any data processing activities we have already carried out based on your valid consent before the withdrawal
• ‌Right to Data Portability‌: You can request us to provide your core personal data in a structured, commonly used, machine-readable format, so that you can easily transfer that data to other service providers if you wish
• ‌Right of Account Cancellation‌: You have the right to permanently cancel your ubibathroom.com registered account at any time. We will complete the account cancellation process within 15 working days, and remove all your personal identifiable data except for the information we are legally obligated to retain for tax, accounting and compliance records.

We will never impose unreasonable barriers or charge excessive fees for you to exercise these rights. If your request involves a large volume of data or requires extra technical resources to process, we will inform you clearly in advance and only charge a reasonable administrative fee as permitted by law.

7. Children’s Privacy Protection

Our e-commerce platform is a general consumer oriented home goods shopping site. We do not intentionally collect any personal information from children under the age of 14, and our services are not targeted directly at minors in this age group. If you are a parent or legal guardian and you discover that your child under 14 has submitted personal information to our website without your explicit permission, please contact us immediately. We will take all necessary measures to delete that information from our servers as soon as possible. If we identify any personal data belonging to a user under 14 in our system without verifiable parental consent, we will remove that data promptly in full compliance with child data protection regulations.

8. Changes to This Privacy Policy

We reserve the right to update and modify this Privacy Policy on a periodic basis to reflect changes in our business operations, new industry practices, updated regulatory requirements or feedback from our valued customers. Whenever we make significant substantive adjustments to this policy, we will prominently post the updated version on the homepage of www.ubibathroom.com, adjust the “Last Updated” date at the top of the document to the effective date of the new version, and send a notification email to all registered users to inform them of the key changes.

Your continued use of our website and services after the revised policy takes effect will be regarded as your full acceptance of the updated terms. We strongly recommend that you review this Privacy Policy periodically each time you visit our platform, to stay fully informed about how we are protecting your personal information. If the revised policy introduces new requirements that require your separate explicit consent, we will not process your data under those new rules until we receive your clear affirmative confirmation.

9. Contact Information

If you have any questions, concerns, complaints or requests related to this Privacy Policy, our personal data processing practices, or wish to exercise any of your user rights outlined above, you can reach out to our dedicated data protection team through the following contact methods:

• ‌Contact Email‌: boltz@ubibathroom.com
• ‌Physical Mailing Address‌: 65 Ubi Road 1, #01-89 Oxley Bizhub, Singapore 408729
• ‌Contact Phone Number‌: +65 98968585

Our team will respond to your inquiry within 7 working days. If you are not satisfied with our response to your personal data related complaint, you also have the right to submit a formal complaint to Singapore’s Personal Data Protection Commission (PDPC) for further independent mediation and investigation.